Response time
24–48 hours
Business days, Mon–Fri
Order support
Use merchant's
customer support
Details in order email
Send us a message
Fill out the form below and we'll get back to you as soon as possible. The more detail you can share, the faster we can help.
Frequently asked contact questions
How long until I get a response?
We aim to reply within 24–48 hours on business days (Monday–Friday). If you write us on a weekend or holiday, expect a response on the next business day. Order- and refund-related inquiries are typically handled faster by the merchant's customer support team.
I have a question about my order. Should I write to you or to the merchant?
For anything related to a specific order — tracking issues, refund requests, address changes, or delivery problems — contact the merchant's customer support directly using the details in your order confirmation email. They can access your order, see exactly what's happening, and resolve it immediately. If you can't find the merchant's contact information or aren't sure where to go, we can help direct you.
Can I get medical advice through this form?
No — and we strongly recommend you don't seek medical advice through any website form. Always consult a qualified healthcare provider for personal medical questions. We can answer questions about MetaRise's published ingredients and general usage instructions, but anything regarding your specific health situation should go to a professional.
I work for a media outlet / I'd like to write about MetaRise.
For media inquiries, partnerships, or business proposals, please use the form above and select "Partnership or business inquiry" so your message gets routed appropriately.
Is my information safe when I use this form?
Yes. Information you submit through the contact form is used only to respond to your inquiry. We do not share your message or contact details with third parties for marketing purposes. See our Privacy Policy for full details on how we handle personal information.