MetaRise ships from a fulfillment center in the United States. Orders are processed quickly and dispatched via tracked carriers so you can follow your package from warehouse to doorstep. Below is a complete overview of shipping rates, processing times, delivery windows, and how to handle any issues.
Shipping at a glance
1. Order processing time
Once your order is placed and payment is confirmed, the fulfillment center typically processes and dispatches it within 24 to 48 hours on business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.
You will receive an order confirmation email with your order number immediately after checkout, followed by a shipping confirmation email with tracking details once your package is dispatched.
2. Shipping rates & free shipping
| Package | US Shipping | International Shipping |
|---|---|---|
| 1 Bottle | Standard rate at checkout | Standard international rate |
| 2 Bottles | Standard rate at checkout | Standard international rate |
| 3 Bottles | FREE | Reduced international rate |
| 6 Bottles (Best Value) | FREE | Reduced international rate |
Exact shipping costs are calculated and displayed at the checkout page based on your destination and selected package. The 3-bottle and 6-bottle packages include free standard shipping within the United States.
3. US delivery times
Once dispatched, packages typically arrive within 5 to 7 business days for standard ground shipping within the continental United States. Delivery times vary by region:
- East Coast / Midwest: 3–5 business days
- South: 4–6 business days
- West Coast: 5–7 business days
- Alaska, Hawaii, and US Territories: 7–14 business days
These are estimates based on typical carrier performance. Actual delivery times may vary due to weather, carrier delays, holiday surges, or other factors outside our control.
4. International shipping
MetaRise ships internationally to most countries. Shipping rates and delivery times vary by destination:
- Canada: 7–14 business days
- United Kingdom & Western Europe: 10–21 business days
- Australia & New Zealand: 12–25 business days
- Rest of world: 14–30 business days
International shipping rates are calculated at checkout. Some countries may not be eligible for shipping due to import restrictions on dietary supplements — if your country is restricted, you'll see a notice at checkout.
5. Tracking your order
Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page. You can check the status of your package at any time using that link.
Tracking information typically updates within 24 hours of dispatch. If your tracking number isn't showing updates after 48 hours, the carrier may not have scanned the package into their system yet — please allow another 24 hours before reaching out to support.
6. Address accuracy
Please double-check your shipping address at checkout. We rely on the address you provide. Packages returned to the sender due to incorrect or incomplete addresses may incur reshipping fees, and the merchant cannot be held responsible for delays caused by address errors.
If you notice an error after placing your order, contact customer support immediately. If the package has not yet been dispatched, the address can usually be corrected. Once the package has shipped, address changes are no longer possible.
7. Lost, delayed, or damaged packages
Delayed packages
If your package is taking longer than expected:
- Check the tracking link first — many "delays" are simply slower carrier scans
- Allow 1–2 additional business days beyond the estimated window
- If the package is more than 7 business days past the estimated delivery date and tracking shows no recent updates, contact customer support
Lost packages
If a package is confirmed lost in transit (carrier confirms loss or extended period of no movement), customer support will work with you to either reship the order or issue a refund — depending on your preference and the carrier's loss confirmation.
Damaged packages
If your package arrives visibly damaged or the bottles are broken, please:
- Take clear photos of the package exterior, the damaged contents, and the shipping label
- Contact customer support within 7 days of delivery with the photos and your order number
- Support will arrange for a replacement or refund
8. Customs & duties (international orders)
International customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are determined by your local customs authority and are not included in the shipping cost or product price.
If a package is rejected by customs or refused at delivery and returned to the sender, the cost of return shipping and any customs handling fees may be deducted from any refund issued.
9. Shipping support
For shipping-specific questions — tracking issues, address changes before dispatch, lost or damaged packages, or international shipping inquiries — contact the merchant's customer support team directly. They have access to your order details and can resolve shipping issues fastest.
For general questions about how shipping works or this policy, you can also reach out via our contact page.