MetaRise comes with a complete 60-day money-back guarantee. If you are not satisfied with your results within 60 days of your original purchase date, you can request a full refund. This policy is administered by the official merchant (GEX Corp) and its authorized payment network, and applies to orders placed through the official checkout.
Refund policy at a glance
1. The 60-day money-back guarantee
MetaRise is backed by a 60-day full money-back guarantee measured from the original purchase date. This is an unusually long guarantee window in the supplement category — most products offer only 30 days, which isn't enough time for a prebiotic-probiotic protocol to demonstrate its full benefits.
The 60-day window is designed to give your gut microbiome time to actually rebalance, so you can evaluate the formula based on real outcomes — not just the first few days of adjustment.
2. What's covered
The guarantee applies to:
- Orders placed through the official MetaRise sales page (the merchant of record being GEX Corp or its authorized payment processor)
- Single-bottle, 3-bottle, and 6-bottle packages
- Both opened and unopened bottles
- Returns initiated within 60 days of the original purchase date
The guarantee does not apply to:
- Products purchased from third-party sellers (Amazon, eBay, Walmart, or other marketplaces) — these are likely counterfeit and are not covered by the official guarantee
- Products purchased outside the 60-day window
- Products that have been altered, tampered with, or damaged after delivery
- Free digital bonuses (which are non-refundable as digital downloads but do not affect your bottle refund)
3. How to request a refund
To request a refund, follow these steps:
- Locate your order receipt. Find your purchase confirmation email or your order number from the original transaction. Look for an order ID or transaction number.
- Contact merchant customer support. Use the customer support contact information provided in your order confirmation email. The merchant (GEX Corp) and its authorized payment processor handle all refund requests directly. Provide your name, order number, and reason for the refund request.
- Receive return instructions. The support team will respond with a Return Merchandise Authorization (RMA) and the address to ship any remaining bottles back to.
- Ship the bottles back. Pack any remaining product (opened or unopened) securely and ship it to the provided address. We recommend using a tracked shipping method and retaining your receipt.
- Receive your refund. Once the return is received and processed, your refund will be issued to the original payment method used at purchase.
4. The refund process
| Step | What happens | Typical timing |
|---|---|---|
| 1. Email customer support | You initiate the refund request | Same day |
| 2. Receive RMA + return address | Support replies with instructions | 1–3 business days |
| 3. Ship bottles back | You return the product | Carrier-dependent (typically 3–7 days within US) |
| 4. Return received & processed | Merchant verifies the return | 2–5 business days after delivery |
| 5. Refund issued | Refund posted to original payment method | 3–10 business days to appear on statement |
5. Timing and processing
Most refunds are processed within 5–10 business days from the date the return is received and verified by the merchant. Once issued, the refund will appear on your original payment method (credit card, debit card, etc.) within 3–10 additional business days, depending on your bank or card issuer.
The 60-day eligibility window is measured from the original purchase date, not from delivery. To avoid issues, we recommend initiating the refund request at least 7–10 days before the 60-day window closes — this leaves enough time for the return shipment to arrive and be processed.
6. Return shipping
Return shipping costs are typically the customer's responsibility unless the merchant's policy states otherwise. We recommend using a tracked shipping method and keeping your receipt. The merchant is not responsible for returns lost in transit when no tracking is provided.
The original shipping fee paid at the time of purchase (if any) is generally non-refundable. The refund typically covers the product cost only.
7. Counterfeit products
MetaRise is sold exclusively through the official website. It is not authorized for sale on Amazon, Walmart, eBay, or any third-party marketplace. Products listed on those platforms are likely counterfeit and may not contain the actual MetaRise formula. Counterfeit products are not covered by the 60-day money-back guarantee, and we cannot verify their authenticity, safety, or effectiveness. Always order through the official channel.
8. Disputes & chargebacks
If you have a concern about your order, please contact merchant customer support first. The support team is empowered to issue refunds, replacements, or other resolutions quickly and directly. Initiating a chargeback through your bank before contacting support typically slows the resolution and can complicate the refund process.
If you have already contacted support and the issue is unresolved, you retain all rights provided by your payment processor and applicable consumer protection laws.
9. Refund FAQs
Do I have to return the bottles to get a refund?
The official policy generally requires returning any remaining product (opened or unopened) to be eligible for the full refund. Specific return requirements may vary — confirm with the support team when initiating your refund request.
What if I bought through ClickBank or another payment processor?
If you purchased through ClickBank, the ClickBank Return Policy may also apply. ClickBank typically allows refunds within 60 days of purchase regardless of the merchant's stated policy. You can request a refund directly through your ClickBank receipt or via the merchant's customer support — whichever is easiest for you.
Will I be refunded for the digital bonuses?
The free digital bonuses (e.g., the Gut-Metabolism Blueprint and Energy Optimization Handbook) are gifts included with qualifying orders. They are non-refundable as digital products, but their value is not deducted from your bottle refund — your refund is based on the price of the physical product.
Can I get a partial refund if I don't return all bottles?
Partial refund eligibility may depend on the merchant's discretion. Contact customer support to discuss your specific situation.
What happens if I'm past the 60-day window?
The 60-day guarantee is firm. Refund requests submitted after 60 days from the original purchase date are not eligible under the standard guarantee. In some cases, the merchant may make exceptions for shipping or fulfillment issues — contact customer support if you believe your situation qualifies.